• Andrea Hetyési
Speciale, Kandidatuddannelsen
For a student who studies in a foreign country and has English as the language of the study program, it causes big difficulties if s/he cannot find available information about the study programs, scholarship, or different services, such as library or canteen, in English. Based on this problem assumption, this paper analyses the issue of the multilingual web pages of the University of Copenhagen. This paper highlights the existing problem that the web pages of the University are only on the surface multilingual and explores other previously undiscovered problems.
In order to explore the above-mentioned problems, first, the theoretical framework was outlined which includes the Multilingual and Cross-lingual Information Retrieval theories which examine the problem from a system-oriented perspective; the information search behaviour, the user experience and usability approaches which focus on the user-oriented perspective.
The first method to analyze the availability of the information on the web pages of the University of Copenhagen is an online survey and the target group is the international students who study at the Faculty of Humanities. The students were asked several questions about their opinion regarding the different web pages, the emails, and the offline communication of the Faculty of Humanities. Important conclusions can be drawn from the results of the online survey, however, the sample is statistically not representative because of the low number of the respondents.
The second method to analyze the usability of the different web pages of the University is a user evaluation test which has been done by Danish and international students to see whether they experience the same information search challenges or whether the Danish students experience any information search challenges. The tasks’ completion time, execution success and efficiency were measured and analyzed by this method. A follow-up interview with every participant helped to understand their emotions, thoughts, and actions during the test. After the user evaluation test, the web pages were analysed by the user experience honeycomb to explore if the web pages fulfil the requirements of the characteristics of the honeycomb.
The overall conclusion of the paper is that the students themselves perceive and experience the lack of available information due to the unsuitable translation process and the illogical and non-transparent structure of the web pages.