• Natasia Årseth Arrøe Christoffersen
Speciale, Kandidatuddannelsen
A central question in library and information science is how users find information resources. Björneborn (2008a, 2008b) introduced the terms convergent i.e. goal-directed and divergent i.e. exploratory information behavior, to describe two overall ways in which users behave around information, including finding it. He also proposed a framework over affordances, e.g. usage potentials, for divergent information behavior and serendipitous findings. No studies have attempted to create a complementary framework over affordances for convergent information behavior and planned findings. This thesis will take steps toward creating such a framework and discuss how affordances in such a framework, might work together with affordances from Björneborn’s framework. The thesis takes its outset in affordance theory (e.g. J. Gibson, 1979), which attempts to describe how environments allow actors to make use of it.
The first outline of the framework is based primarily on literature studies. This outline is revised and expanded based on analyses of empirical data from a series of photo-elicitation interviews and think-aloud sessions, supplemented by empirical data from a much larger study carried out by Björneborn and Brendstrup (2008a, 2008b). The empirical data also reveals interactions between affordances for convergent and divergent information behavior, which are analyzed and discussed.
A preliminary framework over affordances for convergent information behavior is uncovered. The framework consists of affordances, called retrieval factors, that support users in locating resources, navigating to the resources and keeping the resources. The retrieval factors are found to generally co-exist easily with the affordances for divergent information behavior. In a few cases, the affordances are counterproductive, but they can also support and afford each other. The importance of the balance between the two types of affordances is discussed. Several affordances from both frameworks are found to afford both convergent and divergent information behavior, which might warrant further study.
This thesis studies the overlap between knowledge organization and information seeking. Few studies deal with how knowledge organization support information seeking in practice. Hopefully, this thesis will contribute to the discussion of this.
Udgivelsesdato31 dec. 2018
Antal sider79
Udgivende institutionInstitut for Informationsvidenskab og kulturformidling


  • Brugeradfærd, Folkebiblioteker, Konvergent informationsadfærd, Divergent informationsadfærd, Informationssøgning, Serendipitet, Wayfinding, Serendipitetsfaktorer, Retrievalfaktorer, Findefaktorer